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Frequently Asked Questions

Frequently Asked Questions

Billing & Subscriptions

  • Does PackageBee subscription require a minimum commitment?
  • Am I billed for a disabled Store?

Account Settings

  • How do I change my PackageBee password?
  • How do I add other users to my PackageBee account?
  • How Do I Upload my WMS Shipping Codes?

Connections

  • What is a "Connection" in PackageBee?

Stores

  • I just deleted one of my Stores. Why is it still listed?

Orders

  • How Can I Find the Shipping Description for an Order?
  • When are Orders Synced?
  • What is the Difference Between Resetting and Reprocessing an Order?
  • How Can I Stop Orders from Going to My Fulfillment Provider?

Shipments

  • When are Shipments Synced?

Inventory

  • When is Inventory Synced?
  • How Do I Update Inventory For All Products In A Store?
  • How frequently can I perform inventory updates?

Events

  • What is the Difference Between Tasks and Events?

Violations

  • I received an email that a Violation occurred. What should I do?
  • What is a Violation?

Troubleshooting

  • Resolve Errors
  • Get Support
  • Common Error Messages and How to Resolve Them

General App Questions

  • How to encode CSV as UTF-8

Can't find an answer?

We’re here to help. Email us at support@packagebee.com.

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