How do I add other users to my PackageBee account?

We have several staff members and partners that we'd like to have access to our PackageBee account. How can we grant them access?

Your primary PackageBee account has the Administrator role. To provide others with access to your PackageBee account, you can create Staff user accounts, or create additional Administrators.

PackageBee Account types

  • Administrator — Full access to PackageBee, including all account functions documented in the PackageBee Help Center.
  • Staff User — An internal staff member, typically an account manager. This user has full access to PackageBee, with the exception of Account Settings.

Add a user to your PackageBee account

To create a new user in your PackageBee account:

  1. In the upper-right of the PackageBee Dashboard, click your Account Name > Account Settings.

In PackageBee Dashboard, click your Account Name, Account Settings.

  1. Click Staff Accounts.

Click Staff Accounts.

  1. Click Invite user.

Click Invite user.

  1. Specify Username, Email, and Role.


  • Administrator — Full access to view and modify all PackageBee account data, including account settings.
  • Staff — No access to account settings.

Select Administrator or Staff role.

  1. Click Send invitation.

Click Send invitation.

  1. An email is sent to new user with the instructions to log in.

Back to: Frequently Asked Questions

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