Shopify - Troubleshooting Inventory Errors

When PackageBee exports a shipment, Shopify verifies that the inventory is stocked at the specified Fulfillment Location. If the inventory is not at that location, order processing fails in PackageBee with an error.

To view order errors, in your PackageBee Dashboard click Orders, and click the order number. For more information, see PackageBee: Search for orders.

For example, if the Fulfillment Location is set incorrectly, orders may fail with error 422: None of the items are stocked at the new location.

If you encounter this error:

1. Verify that your Fulfillment Service and Location are properly configured in both PackageBee and Shopify.

2. Then, Reprocess the order. (In PackageBee Dashboard, click Orders, click the order number, then click Actions > Reprocess.)

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