If an order fails, you can choose to reprocess the order, retrying the previous process step.
For example, if an order fails because a required field in the order was blank or incorrectly filled, you can manually edit the order, then reprocess it to go back and try that step again.
- In your PackageBee Dashboard, click Orders.
- Use the Search/Filter bar to search for the order(s) you want to reprocess.
Orders can be searched by text, order number, date, fulfillment status, and more.
- In the search results, select the order(s) by checking the box next to the External ID (order number) of each order you want to reprocess.
- When the orders are selected, click the Reprocess button.
The selected orders are immediately reprocessed.
Next: Reset Orders