Full Sync and Smart Sync

There are two types of inventory sync in PackageBee, Full Sync and Smart Sync.

• A Full Sync synchronizes all inventory. When you first connect your Store and Warehouse, you should perform a Full Sync as your first inventory sync.
• For automated sync, PackageBee uses Smart Sync, which synchronizes only the inventory that changed in quantity since the last sync. Smart Sync is significantly faster than a Full Sync.

You can perform a Smart Sync or Full Sync any time on demand.

Full Sync

In a Full Sync, data is synchronized for all inventory items, regardless of when their quantity was last updated.

Full sync should be executed as the first inventory sync after connecting a new store and a warehouse.

To perform a Full Sync:

1. In your PackageBee Dashboard, click Connections.

2. Click the name of the Connection whose inventory update schedule you want to edit.

3. Click the Inventory tab.

4. In the Control Panel, click Actions > Full inventory update.

Smart Sync

PackageBee uses Smart Sync when performing automatic updates. A Smart Sync synchronizes only inventory that has changed in quantity since the last update.

For example, consider a store whose automatic inventory updates are scheduled to run every 60 minutes. A Smart Sync is run on March 2, 2020 at 2 PM, and finds the following inventory in the eCommerce platform:

At 3 PM, it runs again, and finds the following inventory:

In this example, only item A would be synchronized; the other items have not changed in quantity since the previous sync.

After you enable inventory sync, Smart Sync runs automatically according to your inventory update schedule — once an hour by default.

To run a Smart Sync on demand:

1. In your PackageBee Dashboard, click Connections.
2. Click the name of the desired Connection.
3. Click the Inventory tab.
4. in the Inventory Dashboard Control Panel, click Actions > Update inventory.

If you have a special case and want to use Full Sync instead of Smart Sync for automatic updates, contact the PackageBee Support Team.