NetSuite - Enable API Access

The Application Programming Interface (API) allows for automated communication between connected systems. In order to automate fulfillment, API Access must be enabled.

If you have not yet gathered your API credentials, follow these steps first:

Gather API credentials from NetSuite.

Enter API Credentials in PackageBee

  1. In your PackageBee Dashboard, click Stores.

In the PackageBee Dashboard, click Stores.

  1. Click the name of your NetSuite store.
  2. In Connection details, enter your API credentials:
  • Account ID
  • Consumer Key
  • Consumer Secret
  • Token ID
  • Token Secret

NetSuite connection details - required

  1. Optional: Edit any of the following settings:
  • Fulfillment Location ID — Specifies the fulfillment location for this connection if multiple locations are available.
  • Carrier Integration — Enable if the account uses carrier integrations. (default: disabled)
  • Per Line Location — Enable if using multiple fulfillment locations. (default: disabled)
  • Multi Location Inventory — Enable if tracking inventory at multiple locations. (default: disabled)
  • Include Shipping Cost — Enable to update shipping cost sent by the merchant. (default: disabled)
  • Set Fulfillment Shipping Method - When exporting shipment tracking data to NetSuite, look up the ship method defined in NetSuite that matches the shipment's carrier name and service level. (default: enabled)
  • Order Import Options — Specify one or more options for order import:
  • Partially Fulfilled
  • Pending Approval
  • Pending Billing
  • Pending Billing Partially Fulfilled
  • Pending Fulfillment (the default)
  • Expand Kits — If enabled, kit items will be expanded so their component item lines are included on the sales order.

Notes about Expand Kits:

    • To use the Expand Kits feature, additional permissions must be enabled for the integration's token role in NetSuite.
    • In the DropStream rule engine, kit items have the product_type property "kit_item". For example, if you have enabled Expand Kits, and you would like to send the component item lines to the warehouse but not the parent kit item lines, the following rule will filter the kit item lines from the order:
rule "Filter kit item lines from order"
  for order_lines in order
      order_line.product_type is "kit_item"
      reject order_line
  • Sandbox — Enable if the account uses NetSuite Sandbox credentials.


  1. When you're done configuring the store, click Save changes.

Save changes

Next: Troubleshooting

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