Normally, Shopify orders which have the Not Fulfilled status are automatically imported and sent to your warehouse management system for fulfillment. However, if an order contains a gift card, or another virtual product, the fulfillment status will be set to Partial.
By default, PackageBee does not import orders with Partial status. However, you can override this default behavior in your store settings.
Import partially-fulfilled orders from Shopify
To import gift card, virtual product, and other partially-fulfilled orders:
- In your PackageBee Dashboard, click Stores.
- Click the store name of your Shopify store.
- Check the box Include Partial Fulfillments.
- Click Save Changes.