If PackageBee encounters an error when processing an order that cannot be automatically resolved, the order may need to be reset to process correctly.
Resetting the order will restart processing from the beginning, and execute all processes again as if the order had just been imported.
Resetting will revert any changes made to the order after it was first imported, including manual edits to order details.
- In your PackageBee Dashboard, click Orders.
- Select one or more orders by checking the box next to the External ID.
- Click Reset to reset the selected Orders.
Next: Archive Orders