Shopify - Enable API Access

The Application Programming Interface (API) allows for automated communication between connected systems. In order to automate fulfillment, API access must be enabled.

If you have not yet gathered your API credentials, follow these steps first:

Enter API credentials in PackageBee

  1. In your PackageBee Dashboard, click Stores.

In the PackageBee Dashboard, click Stores.

  1. Click the name of your Shopify store.
  2. In Connection details, enter your Shopify Shop name.

Shopify shop name field

  1. Scroll down and click Authorize.

Authorize button

  1. A Shopify window opens. If prompted to log in, enter the email address of your Shopify account, and click Next.


  1. Enter your password and click Log in.
  2. In the Authorize PackageBee window, scroll down and click Authorize App.


When authorization is complete, you are returned to the PackageBee store setup.

  1. Select the Fulfillment Location: the inventory location of your 3PL, as configured and enabled in Shopify. When PackageBee exports the shipment, Shopify checks that inventory for the item/SKU is in stock at this location. If not, order processing fails in PackageBee with an error.
  2. Edit any of the following settings:
  • Return Magic API Key — Required if using Return Magic for returns flow
  • Fulfillment Service - Your fulfillment provider, as configured and activated in Shopify. During Order Import, PackageBee imports only line items/SKUs that have been designated for this Fulfillment Service in Shopify. If the order contains SKUs not designated in Shopify for the specified fulfillment service, those SKUs are not imported to PackageBee.
  • Filter orders by location — If enabled, accept only orders assigned to the Fulfillment Location
  • Exclude empty orders — If enabled, exclude orders with no line items
  • Use local currency — If enabled, represent monetary values in the buyer's local currency

Shopify store additional settings

  • Include Duplicate SKUs — By default, PackageBee will not attempt to update inventory for more than one match for a given SKU. To update inventory for all products with the same SKU, check this box.
  • Include Partial Fulfillments — If an order contains a gift card or another virtual product, the fulfillment status is Partial. By default, PackageBee imports orders with fulfillment status Not Fulfilled. If this option is enabled, orders with Partial fulfillment status are also imported.
  • Financial Status Import Options — The financial status for order import. Select one or more of the following:
  • Paid (default)
  • Pending
  • Authorized
  • Partially Paid
  • Partially Refunded
  • Refunded
  • Voided
  • Accept orders after — Lookback date. Only orders after this date and time will be imported. (Maximum lookback is 60 days)

Shopify inventory and import settings

  1. Click Save changes.



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